Harnessing Customer 
Conversations for Optimal 
Results and Growth

Gain valuable insights into customer experience and agent performance through voice and digital interactions.

  • Improve business outcomes like first contact resolution and customer retention.
  • Uncover valuable business insights hidden in customer interactions.
  • Improve the efficiency and effectiveness of quality programs.
speech analytics

 

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Extract Actionable Insights from Voice and Digital Customer Interactions

Turn your customer conversations into actionable insights for business improvement. Pinpoint where bottlenecks happen in customer journeys across contact channels, increase positive interaction outcomes, proactively manage compliance, and boost the value of your quality management programs.              

Five9 Interaction Analytics provides:

  • Trend and Root Cause Analysis
  • Queries and Ad Hoc Analysis
  • Automated Quality Management
  • Speech and Text Analysis
  • Automatic Topic Identification

The result is a more efficient, proactive workforce – and an elevated customer experience.

Maximize Productivity Today     
 

Trusted and used by 3,000+ global customers

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See The New CX in Action

Alaska Case Study

More Care, Less Complexity: Alaska Airlines' CX Transformation

Alaska Airlines transitioned to the cloud, scaling omnichannel support and empowering remote workforce with AI-driven Agent Assist to simplify operations, enhance efficiency, and drive growth through seamless customer care.

Central Bank Case Study

Central Bank Gains Efficiency with Smarter, Optimized Support

With 80% intent-matching accuracy through AI Agents, Central Bank resolved routine inquiries efficiently, allowing live agents to spend more time building loyalty through personalized, community-focused care

Exact Sciences Case Study

Exact Sciences Cuts Patient Time by 60% with Smarter CX

Reduced test scheduling time by 60% using AI-driven solutions, helping patients complete at-home cancer screenings faster and supporting their mission to save lives through early detection.

US Radiology Case Study

US Radiology Improves Patient Care While Unlocking $4M in Revenue

Automated follow-up reminders, helping patients schedule imaging before deductibles reset, reducing costs, improving care, and driving $4M in revenue.

Do more with the Five9 Intelligent CX Platform

Deliver AI-driven, hyper-personalized experiences with The New CX.

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