Outbound Call Center Software from Five9
Qualify More Prospects, Close More Sales
- Partnerships with leading workforce management vendors
- Workforce automation tools help you meet key performance indicator (KPI) goals
- Forecasting and scheduling tools help you build an accurate staffing model
- Automatic ACD and outbound dialer data collection lets you align resource needs and calling patterns to minimize labor costs
- Insight tools and real-time alerts help ensure service levels and customer satisfaction by staying informed about agent performance — whether they're remote or on-premise
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Leading Brands Choose Five9
Five9 Makes Your Call Center More Productive
The Five9 Predictive Dialer automates the dialing process and only connects agents to calls that are answered by a live prospect. The Predictive Dialer filters out no-answers and busy signals while adaptively controlling the dialing pace for each campaign. With the Predictive Dialer, contact centers experience a boost in talk time with live prospects as high as 300%. Factor in advanced reporting tools and CRM integrations, and Five9 is the clear choice for your outbound call center.
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Watch Why Our Customers Place Their Trust in Us
Alaska Airlines
“We use the term ‘guest experience’ when we describe GX versus CX, and to us, that means that when you fly on Alaska Airlines, you feel cared for and want to come back and fly with us again and again.”
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“Customer service is more important than ever for PING because it allows us to get closer to our consumers, ensure a more positive relationship with them, and provide a better product and better experiences for them.”
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WatchFrom You Flowers
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