Full-time Interaction and Screen Recording
Maximize agent performance by capturing voice and digital interaction
- Increase customer satisfaction by evaluating and enhancing the complete experience they receive.
- Improve agent performance by identifying coaching and training opportunities.
- Securely store recordings for compliance and dispute resolution.
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Leading Brands Choose Five9
Optimize Performance with Five9 Recording
Five9 Recording provides the foundation for monitoring and improving operational performance. Capture inbound and outbound interactions across voice and digital channels and record agent desktop activity for a complete picture of performance.
Recordings drive improvements in multiple ways:
- Quality Assurance: evaluate agent performance to identify training and coaching opportunities.
- Compliance: monitor and mitigate regulatory compliance exposure by ensuring company processes and standards are followed.
- Training: capture and share best practices for de-escalation, up-sell/cross-sell, and other critical behaviors.
- Dispute resolution: if disputes arise with customers, recordings provide valuable insight into what transpired.
Watch Why Our Customers Place Their Trust in Us
“We use the term ‘guest experience’ when we describe GX versus CX, and to us, that means that when you fly on Alaska Airlines, you feel cared for and want to come back and fly with us again and again.”
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“Customer service is more important than ever for PING because it allows us to get closer to our consumers, ensure a more positive relationship with them, and provide a better product and better experiences for them.”
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“This is a journey. It compels us to continue investment in ensuring that we are doing everything in our power to provide the best possible care.”
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“We are solely focused on how we can deliver not only the best value but the best experience to our customers.”
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Watch Why Our Customers Place Their Trust in Us
Alaska Airlines
“We use the term ‘guest experience’ when we describe GX versus CX, and to us, that means that when you fly on Alaska Airlines, you feel cared for and want to come back and fly with us again and again.”
WatchPING
“Customer service is more important than ever for PING because it allows us to get closer to our consumers, ensure a more positive relationship with them, and provide a better product and better experiences for them.”
WatchAdventHealth
“This is a journey. It compels us to continue investment in ensuring that we are doing everything in our power to provide the best possible care.”
WatchFrom You Flowers
“We are solely focused on how we can deliver not only the best value but the best experience to our customers.”
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