Five9 Contact Center Software Works with Your CRM

Integrate with Salesforce, Oracle, Microsoft, Netsuite, Zendesk, & More

  • Push relevant customer data to the agent’s screen with screen pops
  • Log call data to the CRM automatically
  • Match inbound and outbound call information with CRM data
  • Take advantage of Five9 features from inside the CRM interface — record, park, cold or warm transfer, conference, one-click dial, & more
  • Integrate campaigns, calling lists, & predictive dialing to boost sales leads and conversion rates
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Trusted and used by 3,000+ global customers

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CRM Integration Makes Call Centers More Productive

Five9's hosted call center software pulls relevant customer information from your CRM on demand and displays it on agents’ screens so they have immediate access to customer histories across all channels. When the agent resolves the issue, it is automatically logged back to the customer relationship management software.

Agents become empowered to focus on solutions and service instead of bridging disparate systems. Customers are happier when they don’t have to repeat the same information, and problems get solved quickly.

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See The New CX in Action

Alaska Case Study

More Care, Less Complexity: Alaska Airlines' CX Transformation

Alaska Airlines transitioned to the cloud, scaling omnichannel support and empowering remote workforce with AI-driven Agent Assist to simplify operations, enhance efficiency, and drive growth through seamless customer care.

Central Bank Case Study

Central Bank Gains Efficiency with Smarter, Optimized Support

With 80% intent-matching accuracy through AI Agents, Central Bank resolved routine inquiries efficiently, allowing live agents to spend more time building loyalty through personalized, community-focused care

Exact Sciences Case Study

Exact Sciences Cuts Patient Time by 60% with Smarter CX

Reduced test scheduling time by 60% using AI-driven solutions, helping patients complete at-home cancer screenings faster and supporting their mission to save lives through early detection.

US Radiology Case Study

US Radiology Improves Patient Care While Unlocking $4M in Revenue

Automated follow-up reminders, helping patients schedule imaging before deductibles reset, reducing costs, improving care, and driving $4M in revenue.

Do more with the Five9 Intelligent CX Platform

Deliver AI-driven, hyper-personalized experiences with The New CX.

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