Five9 Named a Leader in the Frost Radar™: North American Enterprise Cloud Contact Center Market, 2021
Frost & Sullivan benchmarking ranks the top enterprise cloud contact center providers in North America
The Frost Radar™: North American Enterprise Cloud Contact Center Market, 2021 benchmarks the North American CCaaS market for the enterprise, and Five9 ranks among the top performers. In their report, Frost & Sullivan analyzed 12 of the leading enterprise cloud contact center providers, and Five9 emerged among the top three across their Innovation and Growth indexes. The rating is based on an analysis of:
- Market share
- Revenue growth
- New business pipeline
- Vision and strategy
- Sales and marketing
- Innovation scalability
- R&D
- Product portfolio
- Mega trends leverage
- Customer alignment
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Read the Frost Radar™: North American Enterprise Cloud Contact Center Market, 2021 report on the North American enterprise cloud contact center market and see how Five9 rises above the competition.
Through talent investment and acquisition, the company has gained new functionalities to enable its continued growth and has invested heavily in the area of AI technologies, becoming a top performer in the market.
– Nancy Jamison, Industry Director, ICT, Frost & Sullivan