Canada, Meet Your New Digital Workforce
Intelligent virtual agents (IVAs) make Canada’s contact centres more productive.
- Lessen the number of calls taken by live agents up to 68%
- Reduce agent handle time by 15%
- Lower service costs up to 90%
Lean On Your Digital Workforce Around the Clock.
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Intelligent virtual agents can transform the productivity of your contact centre. With Five9, leverage best-in-class IVAs to assist your live agents through automated interactions. This reduces service costs, while helping you deliver a service experience that’s more conversational. It’s like adding a new, international team that can speak hundreds of languages and streamline your most important business operations. |
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The New Digital Workforce from Five9.
50%
39%
55%
Your Digital Workforce Will Power Your Business Transformation
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Keep up with increased service demand
They scale on demand to help you respond to more service requests across more channels.
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Manage escalating service cost
Virtual agents cost about 10% of a human agent, work 24/7, and never take breaks. Your IVAs won’t just power your transformation, they’ll fund your transformation.
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Give your customers the service experience they deserve
Virtual agents use speech recognition and natural language understanding to interact with your customers and provide a conversational self-service experience.
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Retain and motivate your agents
Agent burnout is bad for your agents and bad for your business. AI can now augment and assist your employees, helping them to resolve problems with less effort.
“Our customers are receiving answers in a natural, conversational way without speaking to a live agent. It’s allowed us to scale our service without compromising quality.”
Meet Your New Digital Agents.
The Digital Workforce Platform
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No Code IVA Development
Web-based, drag-and-drop service creation environment, where non-technical business professionals can build virtual agent applications.
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Conversational AI Abstraction
Enables you to build self-service applications that can harness the power of multiple conversational AI engines and APIs.
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Shared Components
Allows you to use common AI components for both your self-service and employee assistance applications.
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Context Preservation
Preserves the context of previous conversations as your customers access self-service through multiple channels.
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Workflow Automation
Allows you to automate back-office tasks and can be activated by a virtual or human agent.
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Third Party Application Integration
Through our VoiceStream API, you can now use leading AI applications to extend your digital workforce solution.
The Digital Workforce Platform
-
No Code IVA Development
Web-based, drag-and-drop service creation environment, where non-technical business professionals can build virtual agent applications.
-
Conversational AI Abstraction
Enables you to build self-service applications that can harness the power of multiple conversational AI engines and APIs.
-
Shared Components
Allows you to use common AI components for both your self-service and employee assistance applications.
-
Context Preservation
Preserves the context of previous conversations as your customers access self-service through multiple channels.
-
Workflow Automation
Allows you to automate back-office tasks and can be activated by a virtual or human agent.
-
Third Party Application Integration
Through our VoiceStream API, you can now use leading AI applications to extend your digital workforce solution.
Low Price, Total Flexibility.
Pay Only for What You Need
Pricing is based on the number of seats, usage, and features. If you only need 3 seats, you only pay for 3 seats. Changing that number is easy.
No Infrastructure Costs
All you need is a computer, Internet, and a headset. Five9 is in the cloud, so there are no big up-front costs. No servers. No technicians. No maintenance.
No Surprises
Pricing is simple. The basic product includes a generous set of features and popular bundled plans with unlimited talk-time and monthly per-agent fees. Unbundled pricing is available.
No Long-Term Contracts
Choose a month-to-month or annual plan. It's your choice. There are no long-term contracts to limit your flexibility.