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AI Day. Where contact center AI gets real.

One day. Five sessions. Practical AI you can put to work the day after.

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Resources to Help You Get Started

Report

Metrigy Report

Learn how to apply Metrigy's five economic models to pinpoint exactly which AI investments pay for themselves—and when.

E-book

E-book – AI Agent Buyer’s Guide

The enterprise buyer's guide to agentic voice AI. What to look for, what to ask, and how to choose AI agents that resolve, scale, and earn trust.

E-book

E-book - Agentic Quality Management

Learn how to evolve your quality management practice from reactive coaching to a strategic growth engine that optimizes the entire CX journey.

Speakers

Analysts, customers and the team building it

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Niranjan Vijayaragavan Chief Technology Officer

Niranjan Vijayaragavan

Chief Technology Officer, 
Five9

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Jay Lee

Jay Lee

Chief Marketing & Growth Officer,
Five9

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Ajay Awatramani

Ajay Awatramani

Chief Product Officer, 
Five9

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Claudia Guerrero, Director Customer Care, Truconnect

Claudia Guerrero

Director Customer Care, 
Truconnect  

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Casandra Murray, Manager of Operation Systems & Projects, Advia

Casandra Murray

Manager of Operation Systems & Projects, 
Advia  

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Ken Drazin, Director, Employee and Customer Experience

Ken Drazin

Director, Employee and Customer Experience, 
CDW

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Robin Gareiss

Robin Gareiss

CEO & Principal Analyst,
Metrigy

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Ian Jacobs

Ian Jacobs

VP & Lead Analyst,
Opus Research

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Derek Top

Derek Top

Principal Analyst and Research Director, 
Opus Research

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Matt McGinnis

Matt McGinnis

VP Product Marketing, 
Five9

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Abhijit Salvi

Abhijit Salvi

VP Product Management, 
Five9

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Max Saravia, Regional Vice President Solution Consulting, Five9

Max Saravia

Regional Vice President Solution Consulting, 
Five9  

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Vivek Sinha

Vivek Sinha

VP Product Management, 
Five9

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Jon Anderson

Jon Anderson

Sr Dir, Product Marketing, 
Five9

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Sarika Prasad

Sarika Prasad

Dir, Product Marketing, 
Five9

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Christopher Gandees

Christopher Gandees

Principal Solution Consultant, 
Five9